< Back to Customer Support




How do I find my account balance?
To view your account balance, log in and click on My Account. Go to the Order History section to view the status of recently placed orders or all orders. See the "Amount Remaining" column to determine the balance on an order.

Back to Top


Can I make another purchase while still paying for a previous order?
This depends on your purchase policy set by your employer or organization. As long as the total purchase amount including your previous order(s) does not exceed your spending limit, you can make another purchase. If an order is placed and the limit is exceeded, Purchasing Power will contact you. Please note that your employer may have a specific policy about your maximum number of purchases allowed within a 12 month time frame.

Back to Top


Can I refinance my purchase during the life of the contract?
No, you will not be able to refinance your purchase.

Back to Top


Can I change the amount to be deducted from my paychecks?
The deduction amount is based upon the fixed monthly repayment plan. You can arrange to have a larger amount deducted if you wish to pay off early, but you cannot reduce your payment amount.

Back to Top


Is there any penalty for pre-payment or early pay-off?
There is no penalty for paying off an order early. In fact, if there are limitations in the number of orders you can place at one time, paying off an existing order, may allow you to place another order.

Back to Top


Can I extend my re-payment period?
No. The re-payment period is designed to make purchases affordable so you won?t have payments strung out for several years, and no ballooning interest.

Back to Top


Can I pay off my balance with a check or credit card?
Yes, you can pay off your balance with a check or credit card at any point. While there are no discounts for early pay-off, this is a way to lower your deduction amount or allow you to place another order if there are limitations on the number of orders you have at one time.

Back to Top

Didn't find what you need?

Contact Us

Contact Us

  • By Phone

    Please call 1.888.923.6236
    Mon-Fri 8am - 9pm EST
    Saturday 9am - 6pm EST
    Sunday Closed